The company offers a wide range of accredited technical and safety training programs tailored to individuals and businesses in sectors such as utilities, construction and more. Our courses are designed to equip learners with practical, real-world skills that meet industry standards.
MUS&T specialises in flexible learning options, offering classroom, blended learning, and digital courses, on site courses and assessments. Partnering with bodies like Energy & Utility Skills and CITB, Qualsafe and CABWI ensuring quality training and compliance with industry regulations which is a MUST.
We have a hands-on approach, with expert guidance, and ongoing support, ensuring learners are well-prepared for their careers. They serve a diverse clientele, ranging from school leavers to employees in large organisations, providing customised training solutions to meet specific needs.
View our most popular courses below. Easily book and pay for your training courses directly on the website.
Our success depends on how we work. Everything we do is guided by our core values. We’ve identified four key principles that are fundamental to our people, our work and our results.
We believe in being honest and fair and delivering on our promise.
We treat our customers, stakeholders and staff courteously, honestly and fairly.
We respond to our customers and the sector’s expectations and provide a great experience for all.
We are effective, skilled and serious about what we do.
Copyright © 2024 Multi Utility Skills & Training | All Rights Reserved
This Multi Utility Skills & Training Policy is approved by the Multi Utility Skills & Training board; it represents the Multi Utility Skills & Training Board’s direction to the business on this topic. Compliance with this policy is mandatory through aligning Multi Utility Skills & Training Management system processes and peoples behaviours to the commitments below.
Purpose
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation of the European Parliament, the Council of the European Union and the European Commission intended to strengthen and unify data protection for all individuals within the European Union (EU) and became law in the UK on 25th May 2018.
Under the General Data Protection Regulation (GDPR), we are required to publish information about what data we collect, why we need to store it, and your rights under the GDPR legislation.
In these matters we are subject to the rulings of the Information Commissioner’ Office (ICO), the UK’s independent authority set up to uphold information rights and data privacy for individuals.
This MULTI UTILITY SKILLS & TRAINING Policy is approved by the MULTI UTILITY SKILLS & TRAINING; it represents the MULTI UTILITY SKILLS & TRAINING Board’s direction to the business on this topic. Compliance with this policy is mandatory through aligning MULTI UTILITY SKILLS & TRAINING Management System processes and people behaviours to the commitments below.
Purpose
This policy sets out MULTI UTILITY SKILLS & TRAINING’s approach to equality and diversity. MULTI UTILITY SKILLS & TRAINING is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights and enhance the way we work. MULTI UTILITY SKILLS & TRAINING aims to be an inclusive organisation, committed to providing equal opportunities throughout including in the recruitment, training and development of learners, and to pro-actively tackling and eliminating discrimination.
Equality and diversity
At MULTI UTILITY SKILLS & TRAINING, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups. We consider diversity to mean celebrating difference and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this everyone can feel valued for their contributions which is beneficial not only for the individual but for MULTI UTILITY SKILLS & TRAINING too. We acknowledge that equality and diversity are not inter-changeable but inter-dependent. There can be no equality of opportunity if difference is not valued and harnessed.
Scope
The rights and obligations set out in this policy apply equally to all learners. You have personal responsibility for the application of this policy. As part of your induction, you are expected to understand and fully comply with this policy.
MULTI UTILITY SKILLS & TRAINING’s commitment
Every employee is entitled to a working environment that promotes dignity, equality and respect for all. MULTI UTILITY SKILLS & TRAINING will not tolerate any acts of unlawful or unfair discrimination (including harassment) committed against any learner because of a protected characteristic:
No form of intimidation, bullying or harassment will be tolerated. If you believe that you may have suffered discrimination because of any of the above protected characteristics, you should consider the appropriateness and feasibility of attempted informal resolution by discussion in the first instance with your tutor or another member of staff in a relevant position of seniority. Allegations regarding potential breaches of this policy will be treated in confidence and investigated in accordance with the appropriate procedure. MULTI UTILITY SKILLS & TRAINING will ensure that individuals who make such allegations in good faith will not be victimised or treated less favourably by MULTI UTILITY SKILLS & TRAINING as a result. However, false allegations of a breach of this policy which are found to have been made in bad faith will be dealt with accordingly.
When does this policy apply?
This policy applies to all conduct in the training centre and also to conduct outside of the centre that is related to your training.
MULTI UTILITY SKILLS & TRAINING’s legal duties
As a public body, MULTI UTILITY SKILLS & TRAINING’s is additionally subject to public sector equality duties under the Equality Act 2010. This policy will be reviewed on an ongoing basis by MULTI UTILITY SKILLS & TRAINING to assess its effectiveness and may be amended from time to time.
The main types are:
2) Indirect discrimination – Indirect discrimination occurs when an unjustifiable requirement or condition is applied, which appears to be the same for all, but which has a disproportionate, adverse effect on one group of people. This is discrimination even though there was no intention to discriminate. For example, a requirement for UK based qualifications could disadvantage applicants who have obtained their qualifications outside of the UK; this could amount to indirect discrimination on the grounds of race.
3) Victimisation – Victimisation is where an learner is treated less favourably than others because they have asserted legal rights against MULTI UTILITY SKILLS & TRAINING.
4) Harassment – Harassment is “unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual.” It is important to remember that it is not the intention of the harasser but how the recipient perceives their behaviour, which determines whether harassment has occurred.
Reasonable Adjustment
It is company policy not to disadvantage any persons from work within the business providing that for health and safety reasons (either physiological or psychological) it would not be appropriate because of the danger to themselves, work colleagues or other.
Reasonable arrangements/modifications, where practical, will be carried out to allow a disabled person the opportunity of work, and to the extent of modification required by legislation to accommodate disabled employees.
Employment will be considered on a case-by-case basis taking into consideration disability and the type and environments of the work required to be carried out. A major consideration will be the ability to work safely both to themselves and others. There is no intent to infringe the human rights of any person disabled or otherwise.
For example, if a learner states they are dyslexic, overlays in the colour that is best for them will be provided. If a learner needs a scribe, we will not discriminate and within reason will endeavour to make this happen to ease their learning. Multi Utility Skills & Training will meet all needs on a case-by-case basis, and we will make reasonable adjustments for the learner.
All reasonable adjustments Multi Utility Skills & Training make will be logged and recorded and all measures put in place must meet the specified accreditation and qualification code of practice.
This MULTI UTILITY SKILLS & TRAINING policy is approved by the ULTI UTILITY SKILLS & TRAINING board; it represents the ULTI UTILITY SKILLS & TRAINING board’s direction to the business of this topic. Compliance with this policy is mandatory through aligning ULTI UTILITY SKILLS & TRAINING Management system processes and people behaviours to the commitments below.
All qualified assessors (or those working towards) will assess using the awarding bodies assessment materials specified as valid, authentic, reliable, current, and sufficient.
All assessors will work to the current EUSR assessment strategy (this has been issued and signed for by all assessors and IQA).
All assessors will, if needed, work towards the CITB Consolidated assessment strategy (this has been issued to all assessors and IQA).
All assessors will, if needed review assessment environments in line with the current centre handbooks, of which will depend on the qualification in question.
Al invigilation will be carried out by a nominated and qualified invigilator in accordance with the awarding body’s requirements. The selected individual must at least hold so-called ‘invigilator training’, which comprises a brief but common course sat online, culminating in an assessment to gauge knowledge. Other suitable candidates to invigilate exams and maintain a neutral and distraction-free environment include tutors/assessors or even a teaching assistant.
With invigilation, EUSR, CITB and other affiliated awarding bodies have their own specific invigilation checklist that must be completed for each exam, covering the number of attendees, the exam environment and instances of malpractice or foul play.
All IQAs will judge the validity of the assessor’s assessment decisions based upon the awarding bodies assessment requirement i.e. valid, authentic, reliable, current and sufficient.
This will be recorded on all IQA reports and will form the basis of the IQA question (on the IQA report) that states “Does the IQA agree with the assessor’s decision?”
This MULTI UTILITY SKILLS & TRAINING policy is approved by the MULTI UTILITY SKILLS & TRAINING board; it represents the MULTI UTILITY SKILLS & TRAINING board’s direction to the business of this topic. Compliance with this policy is mandatory through aligning MULTI UTILITY SKILLS & TRAINING Management system processes and people behaviours to the commitments below. MULTI UTILITY SKILLS & TRAINING.
Safeguarding
This policy seeks to ensure that MULTI UTILITY SKILLS & TRAINING undertakes its responsibilities regarding the protection of potentially vulnerable adults, including the unemployed, and will respond to concerns appropriately. The policy establishes a framework to support paid and unpaid staff in their practices and clarifies the organisations expectations.
Although Multi Utility Skills & Training does not employ children for work experience, whilst under training, the young person will be under competent supervision and mentoring from a qualified member of staff.
If you have any safeguarding issues, these should be directed to senior members of staff and/or the Director Scott Johnson.
Prevent
Prevent is part of the government’s counter-terrorism strategy. It aims to prevent people from being radicalised.
We have a responsibility under the Counter Terrorism Act 2015 to help stop people becoming drawn into or supporting terrorism.
As a training provider Multi Utility Skills & has a responsibility to ensure that:
If a learner has concerns about themselves, or you have concerns about a learner and the possibility that they are at risk of being radicalised, you should follow the same practice for referring safeguarding concerns.
Please note: If you feel that a learner, yourself or any other party are in imminent danger, you must report this to the police.
Please contact:
Designated Safeguarding Lead (DSL)
Scott Johnson
scott.johnson@multiutilityskills.co.uk
07598 647 795
Alternatively, you should contact one of the following if your concern is more urgent:
National Anti-Terrorism Hotline
0800 789 321
Police
101 or 999
This MULTI UTILITY SKILLS & TRAINING policy is approved by the MULTI UTILITY SKILLS & TRAINING board; it represents the MULTI UTILITY SKILLS & TRAINING board’s direction to the business of this topic. Compliance with this policy is mandatory through aligning MULTI UTILITY SKILLS & TRAINING Management system processes and people behaviours to the commitments below.
This Complaints Policy covers how MULTI UTILITY SKILLS & TRAINING manages complaints received from its customers and learners.
A customer is an organisation or individual using any of the services Multi Utility Skills & Training provides. This includes but is not limited to, learners enrolled on programmes/courses, apprentices or trainees.
Complaint Procedure
A complaint is identified when a customer expresses any dissatisfaction regarding any of the services provided by MULTI UTILITY SKILLS & TRAINING.
MULTI UTILITY SKILLS & TRAINING takes all complaints very seriously and with extreme confidentiality. Therefore, we are committed to responding to any type of complaint made directly to MULTI UTILITY SKILLS & TRAINING withing 5 working days of receiving the complaint and we will reach a decision withing 20 working days.
Raising a complaint
MULTI UTILITY SKILLS & TRAINING encourage any customers who are dissatisfied with our services to bring this to our attention as soon as possible.
In the first instance and if possible, a complaint should first be raised with personnel on a local level e.g with the course tutor or supervisor. If this is not possible this should be directed to the Management Team.
You can also make a complaint in writing directly to MULTI UTILITY SKILLS & TRAINING, this should be done to the following address.
(PREMISES TO BE CONFIRMED BY SCOTT JOHNSON)
When making a complaint in writing the customer should provide their full name and contact details, while also providing a full description of the complaint, including the subject matter, dates and times if known, and any other persons who has been dealing with the complaint. Also including any letters or documents relating to the complaint.
if you remain unhappy after following our own internal complaints procedure and your complaint refers to services you have received relating to your course and achieving your qualification then please contact the Awarding Organisation directly.
The Awarding Organisation is EUSR, and their complaints policy can be located on their website:
https://www.eusr.co.uk/contact-us/feedback-complaints
Alternatively, please email eusr@euskills.co.uk.
EUSR will write to you regarding their final position within 28 days of receiving a complaint.
Should you address your complaint to EUSR and remain unhappy with the outcome you may then raise your complaint to the relevant qualification regulator. Either a representative of Multi Utility Skills & Training or EUSR will be able to offer you guidance on the appropriate qualification regulator in each instance and provide contact details.
All customer business or personal information gathered and/or held during the submission and investigation of the complaint to MULTI UTILITY SKILLS & TRAINING will be kept in strict confidence. No information will be released to a third party in a format that will allow identification, except with the express consent of the individual making the complaint, or as required by the law.
This MULTI UTILITY SKILLS & TRAINING policy is approved by the MULTI UTILITY SKILLS & TRAINING board; it represents the MULTI UTILITY SKILLS & TRAINING board’s direction to the business of this topic. Compliance with this policy is mandatory through aligning MULTI UTILITY SKILLS & TRAINING Management system processes and people behaviours to the commitments below.
Reasonable Adjustment
Reasonable adjustment refers to administrative, environmental or procedural alterations that enable a person with disability to carry out activities without being at a disadvantage to others.
Multi Utility Skills & Training is committed to providing an accessible and inclusive workplace to enable people with disabilities to participate fully in all aspects of training.
It is company policy not to disadvantage any persons from work within the business providing that for health and safety reasons (either physiological or psychological) it would not be appropriate because of the danger to themselves, work colleagues or other.
Types of adjustments offered may include but are not exhausted to the following.
Reasonable arrangements/modifications, where practical, will be carried out to allow a disabled person the opportunity of work, and to the extent of modification required by legislation to accommodate disabled employees.
Employment will be considered on a case-by-case basis taking into consideration disability and the type and environments of the work required to be carried out. A major consideration will be the ability to work safely both to themselves and others. There is no intent to infringe the human rights of any person disabled or otherwise.
The Centre must inform EUSR of any flexibilities need as soon as it is made aware. EUSR require evidence of disabilities/difficulty to support the application. EUSR will aim to make a decision regarding reasonable adjustments within 21 working days of acknowledging the request.
The following list may be eligible for special consideration:
